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School Board Candidate's 'Scientology' Business Tactics Once Profiled in WSJ |
Wall Street Journal Excerpts from WSJ Investigative Report (click here to read article) Scientology Methods At Allstate "After taking the classes, territorial-sales manager Jeffrey Swanty talked constantly about management by statistics, says David Richardson, the former Allstate manager who attended the course with him. To apply the ideas, Mr. Richardson says, Mr. Swanty developed a system under which the worst-performing agent and the worst-performing manager in his territory would be required to reach a series of daily, weekly and monthly goals. Frequently, Mr. Richardson says, the goals were unreachable, requiring that business be doubled or tripled within a short period. "It allowed management by intimidation. It was vindictive -- a way to try to remove people," Mr. Richardson says. "We would harass agents" by calling them constantly and visiting them repeatedly. (Mr. Richardson had his own run-ins with Mr. Swanty and was reprimanded at least once.) One incident that employees still talk about involved William Wesler, a 35-year-old Phoenix manager, who was suffering from lymphatic cancer in 1990. Everyone in the office knew about Mr. Wesler's condition and his efforts to reduce stress as part of his treatment, Mr. Richardson says. Nonetheless, a month after taking the Hubbard training course in July, Mr. Swanty placed Mr. Wesler on a rigorous program to improve his performance. The Hubbard course materials During the following 120 days, Mr. Wesler was supposed to double his district's sales, hire at least one female and one minority agent, attend public-speaking classes and enroll in a college course on interpersonal skills, his August 1990 job evaluation states. He also had to meet with Mr. Swanty every other week to receive an evaluation of his progress. "It was a workload for three people," says Mr. Wesler's widow, Sherry Scott. She says her husband completed most of the work but quit in October 1990. He died in May 1992. "When I saw Jeff Swanty at the funeral, I turned and walked away," says Greg Peterson, who had worked for Mr. Wesler and says he watched Mr. Swanty's behavior change after the management classes. "I feel his actions worsened Bill Wesler's health," he adds. Mr. Swanty acknowledges that he was impressed with the Hubbard course materials but says he didn't implement much of the program because he feared it would create too much paperwork. He says he didn't know at the time that Mr. Hubbard was connected to Scientology. He knew Mr. Wesler was ill, Mr. Swanty adds, but denies he treated him unfairly in light of his declining performance. "We treat people with dignity," says Edward Moran, an in-house Allstate lawyer who also denies that Mr. Swanty was unfair. He says Mr. Wesler was having serious problems with managing and communicating with agents for some time before he received his negative evaluation in August 1990. In addition, Mr. Moran says, Mr. Swanty began drafting the evaluation in June, before he took the Hubbard lessons. However, the performance review is dated Aug. 14. Across the country, a number of agents were making complaints similar to those voiced in Arizona. Lawsuits and Equal Employment Opportunity Commission complaints were proliferating; more than two dozen have alleged fraud, harassment or discrimination by Allstate, often in connection with wrongful-discharge cases. One manager joked about forcing so many to quit that they would have to bring in "body bags" to cart them away, while others described agents with low productivity as below the "scum line," workers said in pretrial statements related to these lawsuits" |
School Board candidate Jeffrey Swanty with Loveland Mayor Cecil Gutierrez |